Team Situational Awareness Video
Team Situational AwarenessWhat is Overwatch?
Sentia Group is a European leader in managed services for complex and critical applications on scalable cloud platforms. As a cloud-agnostic, managed service provider MSPwe help our customers join the digital revolution and take advantage of the benefits of hybrid, private, and public cloud infrastructure.
To help us deliver on our customer commitments, we extended our toolkit with New Relic One to give us flexible, open, and programmable observability across the full technology stack, including hybrid, Team Situational Awareness private, and public cloud. Our custom approach gives our service delivery team a way to visualize data that prioritizes alerts and issues, so we know where to focus our attention first.
New Relic gives us a central observability platform with wide coverage and the ability to ingest data from open source and other Team Situational Awareness, and then see that data all in one place. As one of the fastest-growing IT service providers in northwest Europe, this gives us the visibility we need across the hundreds of sub-accounts and thousands of hosts that we manage.
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Customizing the platform for our use cases In the process of searching for the right strategic partner for the next phase of our service provider journey, it was important for us that we choose a platform that lets us support all of our use cases and situations, either using out-of-the-box functionality or by creating apps ourselves. New Relic One gives us the flexibility to do that.
We can adapt the platform to best Team Situational Awareness our needs as they evolve. Developing a situational awareness app One of the first things we wanted to do when we rolled out New Relic One was to provide our service delivery organization with greater context into which alerts and issues are Situwtional most important for their Team Situational Awareness to focus on. To accomplish this, we decided to co-develop a custom app that allows us to visualize the information we need as an MSP, letting us quickly surface what matters most from the many notifications we get across our infrastructure, customers, and accounts.
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However, a visual representation that surfaces the most critical issues happening across the entire estate would give our teams instant visibility into where important problems are Team Situational Awareness so they can decide which resources are needed to resolve. It provides our operations leaders with the context and situational awareness they need in an easy-to-understand, visual format.
Dashboard provides operational leaders with context and situational awareness.
Automatically surfacing issues The Situational Awareness Dashboard shows the full estate for a particular business unit, including multiple cloud environments, customers, and accounts. It prioritizes alerts and shows them in groups based on whether they are mission-critical, business-critical, or non-critical for meeting our SLAs. The telemetry data is enriched with labels that can be used to Team Situational Awareness and visualize information. We provide different views that show metrics, regions, cloud, and customers. Using red as a visual aid lets us immediately see areas where we need to focus and prioritize.
Now our service delivery teams can quickly see whether a problem is Team Situational Awareness around a specific availability zone, region, customer, or environment.
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Dashboard identifies status of applications and severity level. Enriching the current information with impact analysis and the strategic importance of the service for our customers would give us an instantly digestible visualization of where we should prioritize our resources. We expect Full-Stack Observability to support Team Situational Awareness sustainable growth of our business in other ways as http://pinsoftek.com/wp-content/custom/summer-plan-essay/wonder-woman-and-greek-mythology.php. As our customers progress and mature on their cloud journey, they will increasingly be prepared to invest in Full-Stack Observability for their applications.
Offering visibility and context to reduce cloud complexity gives us a way to differentiate our business and increase our value to our customers. Check out more New Relic customer stories. Was this post helpful? Vote for this content. Remove your vote for this content.]
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