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Case study #1: a mental health approach to understanding and preventing violent extremism Mental Health Enhanced Case Study. Mental Health Enhanced Case Study

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Hive Learning helps us deliver learning in a scalable, agile, and actionable way. Their peer learning approach has truly helped us unlock the power of our Volunteers, scaling the support we are able to offer them and creating a real Mental Health Enhanced Case Study of belonging amongst our Volunteer community.

Since they started the service, Shout has taken more thanconversations at a rate of 1, conversations a day. Shout helps texters with issues such as anxiety, depression, loneliness and suicidal thoughts, as well as more broad things like parenting, relationship problems and bereavement. MMental than half of texters feel like they have nobody else to talk to and over a third have never spoken to anyone else about their issues before.

Mental Health Enhanced Case Study

In order to help texters in need, Shout is powered by a community of amazing Volunteers nationwide in the UK, and in New Zealand where Shout Volunteers ensure that the service can run through the night. Shout Mwntal are trained in essential skills to help them support someone in need by having a conversation with them.

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It meant Shout Volunteers could access their initial training resources in a bite-sized and engaging format, any time they needed them. In the Hive Learning platform, Shout Volunteers can share advice, best practice and tips related to their role, like swapping first shift experiences and talking about specific texter topics like gender identity or intersectionality. And in many cases, Volunteers help one another Helath those challenges before Shout needs to step in.

Mental Health Enhanced Case Study

Shout Volunteers generally never meet their peers in person and having some kind of ongoing support digitally has been vital for new Volunteers who might be nervous about having their first conversation with a texter. This made things even tougher for the Shout Volunteer community who were dealing with this increased demand from the public for someone to listen and support them through their struggles, all while facing their own isolation dispersed right across the UK.

Content is bite-sized which makes it easy to read and immediately useful for Shout Volunteers who are busy with life and work commitments outside of their volunteering. By having everyone connected in one place and reachable through desktops, tablets and phones, Shout can keep Mental Health Enhanced Case Study Volunteers up to date with timely content. This has been pivotal in helping Shout prepare for common mental health themes like loneliness at Christmas. Businesses often hesitate at the thought of allowing learners to comment but the Shout community proves that giving learners a space to come together and reflect is invaluable.

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Learning content is available to every Volunteer in a few clicks, though learners report that the richest learning experiences happen during lightly facilitated conversations. Anyone is able to ask a question to the enormous community of Shout Volunteers who are connected on the Hive Learning platform. Thanks to the capability to create your own groups, Shout Volunteers can just as easily be purposeful about building relationships in localized and specialized networks, as they can send out a question to a wider family of thousands and get a response from Mental Health Enhanced Case Study Volunteers or Shout Coaches within minutes.

The Hive Learning platform has helped Shout Volunteers feel involved in Shout events regardless of where they are in the country. Shout Volunteers are able to catch up on event highlights on the platform in their own time.]

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