The HCAHPS Survey - opinion you
As we enter the CAHPS season, health plans will need to gather data to understand member perceptions about how well they have informed seniors about plan benefits, how well the plan met their needs, and overall satisfaction on many levels. How will you engage with new enrollees to welcome them to your health plan and ensure they understand their benefits? How will you continue to engage them to achieve satisfactory results? A comprehensive, holistic Medicare member engagement strategy is critical for payers to succeed. Outbound campaigns and communications should engage and educate seniors from shopping, initial enrollment and onboarding, through annual enrollment. Essential to these communications is clear benefit and coverage information, detailed for full and accurate assessment based on the clinical status, pharmacy needs, provider preference, etc. Payers can increase awareness by connecting seniors on any channel they choose and providing clear, accurate information relevant to their individual health status and benefit situation. For example, providing the right information on prescription benefit coverage information during a phone call not only improves access to needed drugs but also improves medication adherence and ultimately improves health outcomes. Enabling seniors to efficiently shop for the best fit Medicare plan by using a virtual agent, for example, is one way to create a great first impression and build brand loyalty.Can not: The HCAHPS Survey
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The HCAHPS Survey Video
Getting Your Long Term Care Facility Ready for Survey The HCAHPS SurveyAbout the Coming Soon
What do you want your patients to remember about their experience with you? When our care time is completed and the patient moves on to home or another department, it is important that we consistently express gratitude for the opportunity to care for them.
Also, we can build confidence in teamwork when transitioning to a new area or team member by managing up that team or caregiver. Learn how to take these steps and make a lasting impression for your patients.
Video Duration: 3mins Ready to get started? Ready to take your professional growth to the next level? Select and purchase your courses now.]
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