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Chief technology officer Jorge Fernandes said in a statement on Tuesday that the root cause of the outage was a recent software update by Rogers' network partner Ericsson. While he apologized and acknowledged that the company failed to meet the level of service it strives to provide customers, he stopped short of saying whether Rogers would be offering customers compensation. Telecom experts argued that customers should at a minimum receive a refund for the loss of service. But they also said it's unlikely Rogers will proactively offer compensation and that calculating the actual value of customers' potential losses is nearly impossible. But John Lawford, executive director and general counsel of the Public Interest Advocacy Centre, said he doesn't expect Rogers will offer compensation because there are no quality of service requirements on wireless providers in Canada. The Canadian Radio-television and Telecommunications Commission "has never regulated quality of service on wireless," he said in an email. The nearly daylong wireless interruption had deep economic implications, with industry watchers saying the issue impacted business sales and services such as food delivery and curbside pickup, as well as the ability for some Rogers customers to book or check in for medical appointments. Many users expressed frustration with the outage that left them without voice calls, texting and data, noting that they rely on the wireless service to work from home under ongoing COVID restrictions. Swot Analysis Of Royal BankSwot Analysis Of Royal Bank Video
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